Frequently Asked Questions

Here are the answers to some of the questions we are often asked. Your satisfaction is important to us, so if you cannot find your answer here, do not hesitate to drop us a note via e-mail or call us toll free at 1-800-367-2508.

Q:	These carpets seem to be a very good deal. Is there anything wrong with them?
A:	Most of the carpets listed on this website are first quality, but there may be some second quality goods shown, if you will notice each of the larger swatch views gives you a quality description.
Q:	Can I get more of a product if I need it?
A:	No. In most cases these lots will no longer be available. However, for an additional cost we can customize the carpet for you. Call us for more information on custom orders.
Q:	Do these clearance carpets come with a guarantee?
A:	No. Since these are clearance items and are sold at rock-bottom prices there are no guarantees and all sales are final.
Q:	What about installation and shipping?
A:	All shipping costs are to be paid by the customer. We will ship the product the best possible way, or by the customer's preferred shipping method.
Q:	Can I get samples of the clearance carpets?
A:	Yes, click on the "Request Samples" link and fill out the form. The easiest way to obtain the order number is to go to the desired sample, click on it to open the browser window; highlight the sample number (under the photo of the carpet); copy it then paste it onto the "sample" field on the "Request Samples" page. If you have any trouble do not hesitate to call us toll free.
Q:	Does the carpet look exactly the way I see it on my monitor?
A:	No, due to variation in monitor settings and surrounding light, colors will vary from the actual tones. That is why we recommend that you request a sample for the accurate color.
Q:	What about flammability and safety?
A:	All our carpets meet and exceed all federal and local standards. Click here for more detailed information about requirements.
Q:	How do we best care for our carpets?
A:	Click here. This link will answer most of your carpet care questions.